Warranty

***Before submitting a warranty claim, please review the instructions below.***

The manufacturer’s warranty covers defects in materials and workmanship and applies only to the original retail purchaser.

This warranty does not cover damage caused by: improper use or installation, negligence or abuse, transportation damage, acts of nature, accidents, failure to follow the product instructions.

  • Warranty coverage starts on the date of purchase, unless otherwise stated.
  • Coverage applies only to the original purchaser who bought the product from DHS Canada or an authorized retailers.
  • Table tennis paddles and blades: 90-day limited warranty.
  • Pickleball paddles: six-month limited warranty.
  • Rubbers, balls, and other accessories: not covered under warranty.

Exclusions – Not Covered Under Warranty

  • Damage resulting from normal wear and tear, improper use, negligence, acts of nature, or accidents (including failure to follow the instructions provided with the product).
  • Fading or discoloration of patterns or finishes.
  • Use of the product for commercial purposes or rental.
  • Repairs or modifications performed by anyone not authorized by DHS Canada.
  • Products purchased from unauthorized retailers or second-hand sellers.
  • Claims made by anyone other than the original purchaser.

**If you purchased your item from an authorized retailer, please contact that retailer to start your warranty claim.**

File a Warranty Claim

To file a warranty claim, please email the following information to info@dhstabletennis.ca

Email subject line: Warranty Claim - [#Order Number]

Email content must include:

  • The SKU of the item requiring service
  • A clear description of the issue or defect
  • A copy or photo of the original purchase receipt

Please note

  • Warranty claims are only accepted from the original purchaser with a valid proof of purchase.
  • Customers are responsible for shipping the product back to DHS Canada for inspection and warranty service.
  • We reserve the right to repair or replace any defective item covered under warranty, at our sole discretion.
  • Replacement items do not qualify for additional warranty and do not qualify for return/exchanges.

Please allow 4–8 weeks from the date we receive your package for inspection and a decision on your warranty claim.