Shipping and Handling
FREE SHIPPING!
Canada & US: Free Shipping on orders of $75 or more (before taxes & excluding purchase of gift card, table tennis tables/boards).
Additional shipping fee will apply to large package and heavy weighted items like (table tennis tables) & certain areas including but not limited to:
- *Northwest Territories, New Brunswick, Yukon, Nova Scotia
- *Nunavut - please request for shipping quote
- *PO Box: additional surcharge will be quoted
- Areas with post code starting with A-Z0 (A-Z followed by 0): additional surcharge will apply
- **Offer valid only in the contiguous United States (excludes Alaska and Hawaii and other areas).
*Surcharge will be calculated according to the weight and size of the order as well as the address so an invoice will be sent to the customer after an order has been placed.*
***If customers are not willing to pay for the surcharge and wish to cancel the order, a $2 transaction fee will apply. ***
DHS Table Tennis does not guarantee any shipping dates if sent by FREE STANDARD SHIPPING. Please contact us at info@dhstabletennis.ca if you would like a quote for Express shipping services.
DHS Table Tennis reserves the right to revise this offer at any time.
Flat Rate Shipping
Canada
Orders over C$75 Standard Shipping FREE
Standard Shipping 0.1 lb - 10.0 lb $20.00
__________________________________________________________________
United States
Orders over C$75 Standard Shipping FREE
Standard 0.0 lb - 10 lb $24.00
___________________________________________________________________
Package up to 8lbs Orders over $75CAD $120-$140
Package up to 8lbs Orders below $75CAD $150-$160
Additional surcharge may apply if your order exceeds 8lbs.
___________________________________________________________________
For bulk table tennis balls purchase, please email for price, pricing varies on locations.
Other countries please contact info@dhstabletennis.ca
INTERNATIONAL SHIPPING
Extra shipping cost might be required according to the weight and dimensions of the package, DHS Table Tennis will notify customers if extra cost is needed.
Your country may charge taxes and duties on international orders. These taxes and duties will be the customer's responsibility.
Please email to inquire about the shipping cost as every location is slightly different. If you spend over C$75, DHS Table Tennis will cover C$10 of the shipping cost.
_________________________________________________________________
Shipping Information
DHS Table Tennis may ship via UPS or Canada Post.
For express shipping quote, please contact us at info@dhstabletennis.ca
As our stock is constantly moving, inventory for some items may not be updated live as it is still available to order.
Popular, ongoing items are not stock checked as they are still available to order from the supplier. In some cases, we may sell out in store and your order will be put on hold until our restock arrives.
If you are in a rush to receive your order, please contact us prior to placing your order to check if all items are available in store and ready to be shipped right away within our standard handling time frame (1-4 business days). Orders are fulfilled on a first-come-first-serve basis.
DHS Table Tennis will only cover for free shipping if your order meets the minimum requirement. All items must be shipped together, including pre-order items and items that are pending arrival to our store.
If you would like part of your order to be shipped separately, additional shipping fees will apply to the second shipment unless your total order exceeds the minimum requirement twice.
Items requiring special shipping requirements due to weight or dimensions may not be included in this offer.
***IMPORTANT***
Please make sure your shipping address is entered correctly! If you enter or leave out any information on your shipping address and your order has been shipped out, you are responsible for any fees charged by couriers for an address change.
When receiving your packages please check to make sure there is no damage from the delivery. If there are any issues, please let us know right away. If nothing is reported within the week that you received the package it would be very hard for us to submit any claim to the courier service.
Handling Time
DHS Table Tennis team works hard to provide fast shipping time. Orders received before 12:00PM will normally be shipped the same day if they are available. Some items may be sold out but available for purchase, which will require additional handling time for us to receive our restock of items from the supplier.
If you do not receive a tracking number within 4 business days please notify us right away so that we can check on your order.
If the item is not available (or no longer available in some cases) and the handling time is not noted on the product page we will notify you by email with an estimated shipping date.
It is important to note that we are on your side. Delays to you are delays to us. No one wants this and we will do our utmost best to ensure that you have a pleasant shopping experience with us. It is hard for us to control the arrival time of the products as we have to get the items from the supplier. We try to get the latest news and dates to announce. DHS Table Tennis is not responsible for the delay times given to us from the supplier, however we will do our best to keep you updated accordingly.
Shipping Time
**Weekends and holidays are not counted as a working business day.
Estimate Arrival Time (handling time not included)
Lower Mainland 1-2 business days
Alberta 2-4 business days
Manitoba 4-6 business days
Ontario 5-7 business days
USA 7-9 business days
UK 9-12 business days
*Additional shipping fees and/or surcharge apply to certain areas.
Ground shipping further means shipping services run only during the business days and does NOT include weekends or holidays.
**Please contact us at info@dhstabletennis.ca if you would like to arrange for Express Shipping.
OUT OF STOCK Items
DHS Table Tennis staff will email you within 48 hours to provide a time frame for arrival if the item is out of stock. If the product is out of stock from the distributor and we are unable to order, a Full Refund will be issued.
Cancellation on Order
Cancellations are subject to a non-refundable handling fee.
If the product is sold out during the time your purchase was made, we will contact you with the expected date of arrival.
If for any reason you would like to cancel your order please email us. Please see chart below for applicable fees for order cancellation:
Before tracking is received $2.00 CAD (this is the transaction fee that is charged by the banks)
After tracking is received $5.00 CAD (handling fee)
If shipped out already $8.00 CAD (handling fee) + Shipping cost
Charges are made due to credit card fees, handling time, package materials, etc.
If we are unable to fulfill all items in an order we will issue Full Refunds. Transaction fee will still be applicable if a part of your order is available.
Damage During Transit
In the event of products being damaged upon delivery/receiving (for orders being shipped), customers MUST provide DHS Table Tennis right away with photos of the damaged products AND photos of the packaging from different angles (within 24 hours from receiving.) Customers must also keep everything with them, including all packaging materials, until investigation is complete. If nothing is reported within 48 hours that you received the package it would be very hard for us to submit any claim to the courier service. Failure to provide the above will result in the courier rejecting/denying damage claims and no compensation can be given.
Package loss/Missing Items
If a package is lost in transit, for example, if the tracking number says it is delivered but the customer did not receive it, or the tracking number has not been updated for a long time, please contact DHS Table Tennis immediately and we will request for an investigation to be opened with the courier. DHS Table Tennis will have to wait for the investigation report by the courier to be completed before taking the next course of action. Investigation in general takes up to 12 business days but the length of the investigation is determined by the courier and is out of DHS Table Tennis’ control. Sometimes package would get delivered during the investigation period.
DHS Table Tennis must be notified if any items are missing from an order immediately after receiving the order (within 24 hours from the time of delivery). We might ask for photos for verification.
Wrong Items Received
If the wrong item(s) was sent to you, please send us an email along with photos immediately (within 24 hours from receiving the package) with details of your order number.